Make sure it works elsewhere, and make sure you’re typing it in properly. The bottom line is simple: most of the time, the problem is just getting the password wrong. If that fails, you likely have a different problem I’ll discuss below. Consider typing it into a program like Notepad, where you can see what you’re typing and then copy/paste it from there to be sure you’re entering what you think you are.Īnother troubleshooting step is to verify your password by logging in to your email service’s web interface. That’s often the cause - you think you’re typing in “AReallyGreatPassword” when in fact you’re typing in “arEALLYgREATpASSWORD”, which is certainly not the same thing. In my experience, this is the single most common reason your email program repeatedly asks for your password.įirst, check the CAPS LOCK key on your keyboard. No one wants to hear this, but by far the most common cause is excruciatingly simple: you entered your password incorrectly.ĭon’t scoff, and don’t assume this can’t happen to you.
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